Refund and Cancellation Policy for Brother’s Cafe

Our goal at Brother’s Cafe is to give our clients a seamless and pleasurable buying experience. Please study our cancellation and refund policy below for a moment.

1. Refund Guidelines:

  • 1.1 Refund Eligibility:

    • The following situations result in refunds: The merchandise is damaged or defective when it is received.
    • An incorrect item is supplied.
    • The product is not what our website claims it is.

  • 1.2 Refund Process:

    • Within 21 days of receiving the goods, send an email to contact@brotherscafeindri.com to obtain a refund from our customer care staff.
    • Give concise explanations of the problem and, if you can, include illustrative examples.
    • We will begin the refund procedure as soon as your request is accepted.
      Refunds will be issued using the original form of payment.

  • 1.3 Timeframe for Refunds:

    • Within 12 days of the return’s acceptance, refunds will be handled.

  • 1.4 Non-Refundable Items:

    • For reasons of health and safety, some items are not returnable, such as perishable goods.

2. Cancellation Policy:

  • 2.1 Cancellation of Order:

    • Orders may be canceled one hour after they are placed.
    • Orders cannot be canceled once they have been processed and sent.

  • 2.2 Cancellation Process:

    • Please email our customer support team at contact@brotherscafeindri.com to cancel an order.
    • A complete refund will be given if the order is canceled within the allowable window of time.

  • 2.3 Subscription Service Cancellation::

    • Customers can manage their subscription preferences by entering into their account and canceling at any time for subscription services.
    • To avoid fees, subscription service cancellation requests must be sent prior to the following billing cycle.

3. Contact Information:

  • For any inquiries or worries about cancellations or refunds, please email contact@brotherscafeindri.com to our customer support team.
  • To see the most recent version of our policy, please visit our website.

We appreciate you selecting Brother’s Cafe!

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@brotherscafeindri.com.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@brotherscafeindri.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to contact@brotherscafeindri.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@brotherscafeindri.com for questions related to refunds and returns.